Travel Well Concierge LLC (hereinafter “we”, “our” or “us”) is committed to maintaining your privacy. This privacy policy outlines  our practices with respect to information collected from users who access our website at Travelwellconcierge.com (“Site”), or otherwise share personal information with us. The policy also contains information about cookies. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.

Information We Collect

We collect two types of data and information from Users:

• Non-personal Information. The first type of information is un-identified and non-identifiable information, which may be made available or gathered via your use of the Site. We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
• Personal Information. The second type of information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• Registration Information: When you sign up for a newsletter on our Site you will be asked to provide us certain details such as: full name and email.
• Contact Information: When you fill in the Contact Us form on our Site you will be asked to provide us certain details such as: full name, phone number and email.
• Booking Information: When making an online booking in our Booking Engine, you will be asked to provide us certain details such as: full name, contact information, demographic information, payment information. 

We receive your Personal Information from various sources:

• When you voluntarily provide us your personal details when filling in the form or making an online booking;
• When you use or access our Site in connection with your use of our services;
• From third party providers, services and public registers (for example, traffic analytics vendors).

Using Information

We collect two types of data and information from Users:

• To keep internal records;
• To send you notices regarding our services, provide you with technical information and responding to any customer service issue you may have;
• To periodically send promotional emails about new products, special offers or other information which we think you may find interesting;
• To serve you advertisements when you use our Site (see more under “Advertisements”); 
• To market our products (see more under “Marketing”);
• To customize the Site according to your interests; 
• To conduct statistical and analytical purposes, intended to improve the Site.

Advertising

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (by placing third-party cookies on your web browser).

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Sharing Information

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. We may share your Personal Information in a limited number of circumstances, including:

• Third-Party Service Providers: We share personal information with third parties involved in the process of providing services to you. Those third parties are only permitted to use your personal information for the purpose that it has been provided and may not disclose it to any other third party except at our express direction and in accordance with this Privacy Policy.
• 
  Legal & Regulatory Authorities: We may share your personal information with legal and regulatory authorities or other third parties, when it is required by law, necessary to permit us to exercise our legal rights, to comply with our legal obligations, or necessary to take action regarding illegal activities or to protect the safety of any person.
  
  
• Business Transitions: If all or part of our company is sold, merged or otherwise transferred, we may transfer your personal information as part of that transition. We may also transfer your personal data to the owners of hotels managed by us.

User Rights

You may request to: 

• Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
• Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
• Request rectification of your personal information that is in our control.
• Request erasure of your personal information. 
• Object to the processing of personal information by us. 
• Request to restrict processing of your personal information by us.
• Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Security

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Further Information

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Site, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@travelwellconcierge.com.